One suspects that 78 year old Arnold Wallace feels put upon. After trying to unsuccessfully to cash two checks at the drive-through window Wallace entered the bank to close out his account. After he became agitated he shouted at the teller and was told to leave. He was then mauled by an off duty police officer who was moonlighting as security at the bank and suffered cuts to his wrists and two broken ribs. The kicker is Wallace was never charged with a crime. Now that's customer service!
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